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EMERGENCY CALLS

  Telstra disability equipment Disability Equipment Programme Application Form  


The National Relay Service (NRS)

Provides a number of different call types, depending on customer needs. All of these calls involve an NRS relay officer assisting with relaying' part or all of the call. NRS customers can use the NRS for all or some of their inbound and outbound calls, including emergency calls.:

The NRS has three different call types which would be of benefit to your members:

1. Type and Listen (for people with little or no useable speech)

emergency_typelisten

Type and Listen calls require a TTY, which can be rented from the customer's phone company for a minimal cost (see below for further information.)

Costs:
The NRS does not charge at all for our services; the only costs are:
The customer's phone company will charge for the phone calls themselves (usually about 25c each, and for this initial charge, customers can make as many calls as they want, including long-distance calls, and calls to mobile phones – for example, for 25c altogether, the customer could spend 20 minutes talking to Perth, then 10 minutes talking to a mobile phone in Sydney, then an hour talking to Melbourne.)

If the customer requires a TTY, their phone company will charge rental (about the same as renting a regular phone, only a few dollars per month) If the customer wants to make overseas or premium (eg prize line) calls, they are charged at the usual rates for this.

The NRS also provides free training to customers.
The voice, text and amplified telephone that is suitable for both standard phone and TTY users.
Features: Combines TTY and telephone features
The telephone handset includes a hearing aid coupler and has volume control
Built-in flashing ring indicator
Auto Answer
Built-in memory allows you to review your TTY conversation
Turbo Code automatically sends and receives as fast as you can type
ASCII code capability enables the Uniphone to communicate directly to a computer modem
Takes TTY messages when you are unavailable
VCO/HCO possible when used with in-built telephone handset

However, once a customer has made or received a Type and Listen call, then that particular call will have to remain Type and Listen - that is, they won't be able to then use their voice during that particular call. But of course you might want to use Speak and Listen in the morning, and then Type and Listen in the evening! Or just make a regular (non-NRS call) at times when your voice is fine, and Type and Listen at times when you're unable to speak.

If you make a Type and Listen call and then find yourself able to speak, you can always let your caller know, then hang up and call them back directly (not through the NRS) or via Speak and Listen.
Remember, your members who want to make TTY calls will need to rent a TTY from their phone company. If they are with Telstra, they can download a form here: For anyone not on internet I am happy to send this form— write to The Secretary (see front page)

Once a customer has made or received a Type and Listen call,
then that particular call will have to remain Type and Listen - that is, they won't be able to then use their voice during that particular call. But of course you might want to use Speak and Listen in the morning, and then Type and Listen in the evening! Or just make a regular (non-NRS  call) at times when your voice is fine, and Type and Listen at times
when you're unable to speak.

If you make a Type and Listen call and then find yourself able to speak, you can always let your caller know, then hang up and call them back directly (not through the NRS) or via Speak and Listen.



Speak and Listen calls do not require any specialised equipment.

2. Speak and Listen (for people whose speech may be difficult to understand on the phone)

emergency_speaklisten

 



Internet relay calls

Internet relay (for either of the above groups) Internet relay calls are ideal if you are deaf, can't hear well or have difficulty using your voice. You just need an internet connection.

emergency_Internet_calls

Like all National Relay Service calls, you can ring anyone, anywhere, anytime and your calls are completely confidential. You can connect to the internet through a computer or certain brands of mobile phone.

Internet relay calls have lots of advantages over TTY calls: You've got greater mobility and can make calls through laptops and some brands of internet-enabled mobile phones while you are away from your home or office

Some people choose to use a combination of these call types - for example, they might wish to use Speak and Listen most of the time, but Type and Listen for emergency calls. This is absolutely fine.

For further and more detailed infomation go to Relay Service



CALLER NO RESPONSE

The CNR initiative was introduced in June 2002 and is still operational, the CNR (caller no response) is activated when a caller does not respond to the Triple Zero operator's question: "Emergency. Police? Fire? Ambulance?" The call is then directed to an interactive voice response (WR) unit and the caller will again be asked this question three times. All callers directed to the IVR are asked to press 55 if they cannot speak and require emergency assistance. If a caller does not press 55 after three requests from the operator, the call is discontinued.

CNR is intended primarily as a mechanism to help reduce the large numbers of non genuine emergency calls received by Triple Zero operators. For example, in many cases, Triple Zero can be dialled from a mobile phone even when the keypad has been locked. The CNR initiative has been very successful in reducing the numbers of accidental calls to the service.

It is important however, that genuine emergency calls are not filtered out by this process. Asking the caller to press '55' if they require emergency assistance means that those who are unable to speak can still access emergency help. Pressing 55 quickly ensures that the call is, by default, connected to the police by the emergency call service operator. The police will attempt to ring back callers who press 55 but then hang up. If appropriate, police may also dispatch an officer to the caller's address.

Comment: This seems of little use to wait for a police officer who may or not be despatched would waste that much time to make it virtually useless



PANDAH PERSONAL AND HOME ALERT SYSTEM

PANDAH is a smart Personal and Home Alert System designed for people who want added security and reassurance, especially when living alone. With no installation costs, no monthly fees and no contracts, PANDAH embraces superior state-of-the-art technology to allow seniors to live confidently and securely within their local community.
Utilising SMS messaging technology, PANDAH eliminates the ongoing expense associated with call-centre staffing and support.

PANDAH - Personal Alert, Night & Day, At Home - is a unique concept for providing a low cost alert system in the home that keeps carers informed, via automatic SMS messages to their mobile phones. This eliminates the need for call centres with their also assists with increasing safety and security in the home - because that's where most accidents happen - and combmonthly costs and is therefore ideal for those who want to live independently, reassured that they are always in touch.

PANDAH Combines simplicity of use with low cost operation and ownership.

There are also several on call systems that incur ongoing costs that can be quite expensive. It would seem to me that the TTY system is the best option and there is a side benefit of cheaper calls. For more peace of mind you may also want to look at the PANDAH system